THE RAMP UP SERIES
The Secrets to Converting Phone Calls into New Patients
Join us for a 1 hour webinar with live Q & A!
Wednesday, September 23rd 7:00 pm EST
Answer The New Patient Phone Call, Make The Appointment, Make Sure They Show. It sounds simple doesn’t it? Yet for many of us this is a real struggle. Join Dr. Christopher Phelps, DMD CMCT as he talks about how his team wasn’t able to answer over 220 new patient phone calls a month. How when they did answer the phone they only made an appointment 24% of the time and how their no show rate was over 15%. He’ll cover the strategies he used to reverse this course and what helped them answer more new patient phone calls, language strategies to increase their new patient conversion rates and how he decreased the no show rate to less than 1%.
About Our Speakers
About Chris Phelps, DMD
Dr. Christopher Phelps is an entrepreneur, general dentist, and an Amazon best-selling author who practices in Charlotte NC. In his first 7 years of practice, he grew the revenue of his practices by a factor of 10X, going from 1 practice location to 4 locations. After selling two of those offices for profit, Dr. Phelps focused on maximizing the capacity of his remaining 2 practices and had 2 consecutive years of $1,000,000 revenue growth at each of the two practices, effectively collecting with 2 offices what he had collected when he owned 4 offices. A major part of this success was the Call Tracker ROI program he developed out of his own marketing needs and issues. With it, he was able to increase his new patient numbers from 60/month to averaging over 300/month; all the while decreasing his marketing expenses by 74%. In 2016 he launched Golden Goose Scheduling to help practices answer and schedule more new patient calls so they didn’t have to pay more in marketing money to get them.
About Vanessa Buchheit
Vanessa Buchheit spent years developing dental teams by working side-by-side with them, as a treatment coordinator with a 90% case acceptance rate and then as an office manager. An opportunity to help dental teams nationwide brought her into the world of consulting, where she quickly became one of the most respected professionals in the industry. Vanessa joined Unified Smiles as the Director of Education, expanding the resources she can provide to help practices stay